Refund policy

At IceShock, customer satisfaction is important to us. We offer a 7-day return policy, subject to the following conditions.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

* The product must be unused, unworn, and in its original condition.
* The original packaging must be intact.
* Proof of purchase must be provided.

For hygiene reasons, used IceShock sleeves cannot be returned unless they are defective.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us with your order number and clear photos of the issue.

We will review the request and arrange an appropriate replacement or refund in accordance with applicable consumer protection laws.

3. Return Shipping Costs

For returns due to a change of mind, return shipping costs are the customer’s responsibility.

If the return is due to our error or a defective product, IceShock will cover reasonable return shipping costs.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method, generally within 5–10 business days, depending on your payment provider.

5. How to Request a Return

To request a return, please contact IceShock through the contact details provided on our website.

Please do not send products back without contacting us first.

6. Consumer Rights

This policy does not limit any rights customers may have under applicable consumer protection laws in the UAE or other countries where we sell.